Deputy Director of HIT Operations

James Costello is the Deputy Director of HIT Operations for DCPCA. Mr. Costello joined DCPCA in February 2008 to lead the design, configuration/set-up, testing, and implementation of the eClinicalWorks (eCW) electronic health record (EHR) at eight of DCPCA’s 14 Community Health Center members in the District of Columbia.

Prior to joining DCPCA, Mr. Costello was the Chief Information Officer of Whitman-Walker Health for 10 years. From 1995-1997, Mr. Costello was Manager of Clinical Services for Humana Group Health Plan in Washington, DC. Mr. Costello was a Clinical Systems Analyst with Group Health Association from 1987-1995. He joined Group Health Association in 1982 as a Systems Trainer.

Mr. Costello has over 25 years of experience in the health information technology arena. Since successfully completing DCPCA’s eCW EHR implementation effort, he has been responsible for managing the delivery of eCW EHR hosting, maintenance, Level 2 help desk support and training services for more than 2,800 users at seven hosted health centers. Mr. Costello has extensive experience with analyzing and re-engineering operations to integrate technology into the clinical workflow to improve staff efficiency, patient satisfaction, and health outcomes. He is a firm believer in leveraging appropriate technology with human resources to produce creative solutions to the operational problems faced by clinicians as they seek to improve population health.

Mr. Costello has been an eCW Certified Trainer since 2008. He is also a member of the District of Columbia Health Information Exchange Policy Board, where he represents the interests of the District’s community health centers in decisions related to HIE implementation.

Mr. Costello is a native of St. Louis, Missouri. He received his Bachelor’s in Business Administration from St. Louis University and a Master’s in Health Administration from Washington University in St. Louis.