eCW Hosting, Support and Training Services

 
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DCPCA hosts and maintains electronic health records (EHR) for eight community health centers (CHCs) and provides EHR operations training and technical support services to nearly 1400 health center staff. We also provide eCW operations and user support to the DC Health and Wellness Center and to the ambulatory providers affiliated with United Medical Center (UMC).  As a customer of the DCPCA eCW Hosting and Support network, each participating organization is able to leverage their staff competencies with the expertise of DCPCA. This combination of skills and knowledge provides a cost-effective approach for an organization to maintain and support an enterprise-wide, mission critical application.  DCPCA customers are provided the support and integration with other CHCs to ensure they are using eCW effectively and to its fullest potential.  Our eCW hosting, support and training services include:

  • Level II Helpdesk Support

  • eCW Upgrade Support

  • Network Infrastructure Technical Assistance

  • eCW User Training and Support

  • Customized User Guides and Training Materials

 
Program, HITDCPCAHealth Information Technology, Telehealth, Workforce Development